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Shipping

Effective Decembef 1, 2017:Fedex

 

Helia-D.com ships at the following rates:

CONTINENTAL USA:

Under $49 order value shipping is $9.90
ALL orders over $49 order value ship for FREE, typically via FEDEX (as described below).

CANADA:

All orders under US$75 pay a flat shipping charge of $9.90.

Orders over US$75 pay no shipping charge.

EU, ASIA, AUSTRALIA:

All orders pay a flat shipping charge of $14.90.

WE DO NOT PROCESS ORDERS TO:
All other countries, including Israel, Mexico, African and South American countries. 

TIMING

if you order Sunday/Monday/Tuesday/Wednesday typically you will receive the shipment by Friday. If you place your order on Thursday, you may still receive it Friday evening but more likely next Monday. All orders placed on Friday gets delivered Monday/Tuesday.

Please do not order from us if speed of delivery is super important.  We have had customers who ordered products Friday afternoon for Saturday delivery.  We can not guarantee such service, so please be aware that you will receive your order 18-48 hours after placing the order.

DELIVERY

FEDEX wil try to deliver your order a number of times.

Typically, if they do not find you at the destination address they try to contact you at the phone number you provided during ordering.  Please provide your real phone number if you want prompt delivery.  If FEDEX fails to reach you they still make a number of attempts to deliver your package.  After about a week they give up and return the package to the sender.  We are not responsible for any kind of damage, claim, lost income etc. associated with recepient's failure to receive package and therefore we are not required to refund any part of your purchase price in such a case.

SLOW DAYS

There are holidays in every country. Please observe that the following days (if they happen to be on a weekday) will operate on a holiday schedule, so nothing gets done:  August 20, October 23, November 1, December 24-26, December 31, January 1, March 15, May 1.  It may result in about a day delay in delivering your package. 

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